Vui lòng bấm vào Xem Hướng Dẫn và thực hiện các bước cài đặt âm thanh trên trình duyệt theo hướng dẫn sau:

Sau khi đã thực hiện Allow (cho phép) hết các cài đặt âm thanh như hình, quay trở lại Web App Gcalls và thực hiện reload trang hoặc bấm vào nút Reload như hình, sau đó thực hiện lại cuộc gọi bình thường.

Lưu ý: anh chị hãy chắc chắc rằng mình đã cắm tai nghe vào máy tính/laptop nhé.

Hi vọng bài viết sẽ giúp anh cho anh chị. Chúc anh chị thành công

The post Hướng Dẫn Cài Đặt Âm Thanh appeared first on Gcalls Support.

Kết hợp với Gcalls Plus Mobile, sẽ là bộ sản phẩm hữu ích giúp anh chị có thể mang theo bên mình một một quyển sổ danh bạ khách hàng và tổng đài di động để có thể thực hiện cuộc gọi cho khách hàng ở bất cứ đâu chỉ cần có Internet. 

Hai phần mềm danh bạ tổng đài di động – Gcalls Contact Hub và tổng đài gọi điện di động – Gcalls Plus Mobile được Gcalls chủ trương tách riêng ra nhằm mục đích tối ưu hiệu quả sử dụng và tránh được việc ảnh hưởng cản trở lẫn nhau khi có một trong hai phần mềm gặp vấn đề.

Anh chị lưu ý cài đặt sẵn cả hai phần mềm này trên cùng một thiết bị điện thoại di động để có thể trải nghiệm trọn vẹn bộ sản phẩm này.

Bài viết liên quan: Hướng dẫn sử dụng ứng dụng Gcalls phiên bản di động

Anh chị xem bài viết hướng dẫn sử dụng Gcalls Contact Hub ở dưới đây:

1. Tải phần mềm Gcalls Contact Hub

Dùng link: https://hub.gcalls.co/

Hoặc quét QR tại đây:

Các bước cài đặt Contact Hub lên điện thoại

• Đối với IOS

• Đối với Android: dùng một trong hai cách sau

2. Hướng dẫn đăng nhập 

3. Hướng dẫn sử dụng 

3.1 Hoạt động 

3.2 Danh bạ 

3.3 Công việc 

3.4 Tài khoản 

3.5 Thực hiện cuộc gọi từ Gcalls Contact Hub

4. Một số lưu ý khi dùng Gcalls Contact Hub

• Để có thể xem được lịch sử cuộc gọi và thực hiện cuộc gọi bằng Gcalls trên thiết bị di động. Bắt buộc anh chị phải tải và đăng nhập đồng thời cả hai phần mềm của Gcalls trên điện thoại di động.
• Lần đầu tiên khi đăng nhập vào Gcalls Contact Hub, có thể sẽ mất một khoảng thời gian để đồng bộ dữ liệu từ phần mềm trên web sang điện thoại. Anh chị hãy vui lòng đợi nhé.
• Lịch sử hoạt động được ghi lại trên Gcalls Contact Hub sẽ có độ trễ một ngày. Tức là, các hoạt động anh chị thực hiện hôm nay được hiển thị trên Gcalls Contact Hub khi anh chị đăng nhập vào app ngày mai.

The post Hướng dẫn sử dụng Gcalls Contact Hub appeared first on Gcalls Support.

A. Setting call notifications and microphones for the browser

1. Choosing a suitable browser

The best browser to run our application is Chrome.

Note: Some features will not be supported by other browsers like Firefox, Cốc Cốc,…

2. Setting up your browser

Gcalls application is designed to run smoothly on your browser, without additional downloads to your computer. To ensure the efficiency of the application, you will have to enable call notifications and microphones on your browser.

a. Call notifications

On your first time logging into Gcalls, the application will pop up this notification. Choose “Đồng ý” to allow the application to show incoming calls.

b. Microphone

A notification will pop up on your browser:

Press “Allow” to allow the browser to receive signals for your microphone.

c. Check browser settings

You can check your browser settings by doing the following:

Click on the lock icon on the left of the website URL

Ensure that you choose “Allow” for Notifications, Microphone and Sound.

B. “Ask before leaving” feature

Click on the gear icon and choose “Ask before leaving”

When you leave the site, there will be a notification as below.

C. Silent mode

If you want to turn off the notification sound while receiving incoming calls, you can turn on Silent mode by choosing Silent:

The post Browser settings for incoming and outgoing calls appeared first on Gcalls Support.

A. Delete agent account

If you want to completely delete an account from the Gcalls system, please do the following steps:

– Visit the management page.

– Confirm account deletion.

After deleting the account, data on the interactive activity of this account will still be retained. However,if admin wants to invite this account back into the system, it must perform the invitation to the user as originally.

B. Disable agent account

If you do not want to remove agents completely from the system, you can choose to disable the account by:

– Visit the management page.

Once disabled, the account will not be able to log into Gcalls in any way. If the admin wants to grant permission to the reusable account, the admin just needs to perform the same operation as above.

The post Delete and disable agent accounts on Gcalls appeared first on Gcalls Support.

A. Create a contacts Group

Figure 1. Create groups

TIP: You can change the name of the group by clicking the group name 2 times.

B. To add contacts to groups and delete contacts from groups

a) Add each contacts to the group:

Figure 2: Add Contacts to groups and delete contacts from groups

b) Add a lot of contacts using csv file:

To add a lot of contacts to a group, you need to do “add contacts from csv file”. Find out how to do it in detail here.

C. Delete contacts group

Figure 3. Delete contacts group

• Delete “All contacts in group”: delete all contacts in the group (keep the group).
• Delete “only group”: delete the group name (contacts are moved to the “All Contacts ” item).

The post Group contacts, create and delete appeared first on Gcalls Support.

Customers will be connected by Gcalls with partners that are network providers to proceed with the purchase of the prefix phone number. Enterprises can still contact the network provider to buy themselves, however, because VoIP services are quite new in Vietnam, technically, the process of configuring the prefix phone number will take place more quickly if the two sides are used to coordinate the implementation earlier.

B. Papers and procedures

Depending on the network operator and type of the prefix phone number (fixed, mobile, 1900 or 1800), this will usually include:

A scan of the business license (all network providers require it).

Scan the ID or passport of the owner or authorized person (whose network provider does not require).

Power of attorney (if the contractor is not the business owner).

Photo of half of the representative (for enterprises purchasing prefix phone numbers, as prescribed by the Ministry of Information & Communications).

C. How long does it take to complete the purchase of the prefix phone number?

This also depends on each network provider and the type of the prefix phone number, ranging from 2 days to 10 working days (including the time of signing and sending the contract).

The post Buy a new VoIP number appeared first on Gcalls Support.

When you agree to use the Gcalls service, we will send you an information called an IP address. You just need to email the network provider’s business person who worked with you about this VoIP number head before, asking them to transfer the prefix phone number to the new IP. After receiving a request from the sales staff, the network provider technician will make a prefix phone number connection to the IP address of Gcalls.

Usually, this process is completed within a few hours to a working day depending on the network provider, if no problems arise.

NOTE: If you are not sure if you are using a VoIP number, you can identify it with one of the following signs:

• The phone number of the FPT operator ({area code}730xxxx) or CMC ({area code}710xxxx).
• That phone number is used with an IP Phone (similar to a desk phone but plugged in with a network wire to connect to the Internet)
• That phone number is used with software on mobile, computer

The post Buy a new VoIP number appeared first on Gcalls Support.

To access the management page: click the account name in the upper left corner => Management page.

Note: only Admin or licensee can access it.

Figure 1. Visit the management page

Figure 2. Admin interface

1. User management: The list of users and respective SIP accounts, adding, deleting, changing SIP accounts manipulation. In addition, it allows users to adjust the permissions of a specific user (Professional package).
2. SIP account management: The list of SIP accounts in the system, adding and deleting SIP accounts manipulation.
3. Statistics: call chart overview, detailed call history, filtering History, listening and downloading recording manipulation.
4. Role Management (Professional Plan): list of roles (default with Admin and Agent roles), add and delete a role
5. Manage settings( Professional Plan): adjust, add contacts field, group field.
6. API Management (Professional Plan): manage and use APIs on demand.
7. Integrated Management (Professional Plan): integrated platform management with Gcalls PBX.
8. Manage call button( Professional Plan): create and manage call button on website.

The post Manager interface overview appeared first on Gcalls Support.

It is the integrated product of Gcalls for Freshdesk, which allows Freshdesk users to make calls, answer calls, recognize customers and access customer information page on Freshdesk immediately. At the same time, users get access to use other features of the Gcalls Plus Webphone app like Call History, Reports and more.

2. Who can use Gcalls for Freshdesk FAQ?

Currently, this integrated product can be opened to any customer using Gcalls (Business plan or more) and Freshdesk. Clients need to pay a deployment fee for this service.

For Freshdesk, you can use any service plan as long as your account can provide Gcalls with technical information to activate (see more here).

3. How much does it cost?

In addition to the usual service fee according to different pricing plans, there will be an initial deployment fee to activate Gcalls for Freshdesk. This fee is determined based on your size and needs.

4. How can I start using Gcalls for Freshdesk?

If you are a completely new customer, you need to contact Gcalls via email sales@gcalls.co, call (+84) 8985 8099 or leave information here for Gcalls to actively contact you again. 

If you are using Gcalls and want to experience the Integrated Service with Freshdesk, please email to support@gcalls.co, call (+84) 8985 8099 or exchange via chat channel between Gcalls Support Team and your business.

The post Gcalls for Freshdesk FAQ – New Clients appeared first on Gcalls Support.

It is the integrated product of Gcalls with Freshsales, allowing Freshsales users to make calls, answer calls, get to know customers, and access customer information pages on Freshsales instantly. At the same time, users get access to use other features of the Gcalls Plus Webphone app like Call History, Reports and more.

2. Who can use Gcalls with Freshsales?

Currently, this integrated product can be opened to any customer using Gcalls (professional packages or more) and Freshsales. Customers need to pay a deployment fee for this service.

For Freshsales, you can use any service packages as long as your account can provide Gcalls with technical information to activate.

3. How much does it cost?

In addition to the usual service fee according to different pricing plans, there will be an initial deployment fee to activate Gcalls for Freshsales. This fee is determined based on your size and needs.

4. How can I start using Gcalls with Freshsales?

If you are a completely new customer, you need to contact Gcalls via email sales@gcalls.co, call (+84) 8985 8099 or leave information here for Gcalls to actively contact you. 

If you are using Gcalls and want to experience the Integrated Service with Freshsales, please email to support@gcalls.co, call (+84) 8985 8099 or exchange via chat channel between Gcalls Support Team and your business.

The post Gcalls with Freshsale FAQ appeared first on Gcalls Support.